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We aim to ensure your satisfaction with our products. Please read our Return Policy carefully.

1. Returns and Exchanges:

Maison du Ski accepts returns and exchanges within 7 days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

2. Initiating a Return or Exchange:

To initiate a return or exchange, please contact our customer service team at [provide contact details]. Our team will guide you through the process and provide you with a Return Authorization (RA) number.

3. Items Not Eligible for Return or Exchange:

Certain items are non-returnable, including: (a) Products marked as "Final Sale" or "Non-Returnable", (b) used, damaged, or altered items and (c) items without original packaging or tags.

4. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.

5. Exchanges:

If you wish to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability.

6. Shipping Costs:

Shipping costs for returning items are the responsibility of the customer unless the return is due to a defect or an error on our part. Maison du Ski is not responsible for any lost or damaged items during the return shipping process.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and its packaging. We will arrange for a replacement or issue a refund.

8. Return Authorization (RA) Process:

All returns must have a valid RA number. Please ensure to include this number on the package for efficient processing.

9. Contact Information:

If you have any questions or concerns about our Return Policy, please contact us at +961 9 950 666.

Thank you for choosing Maison du Ski. We appreciate your understanding and cooperation in ensuring a smooth return process.

Last Updated: [Monday 08 July 2024]